Privacy Policy

Please observe terms and conditions here below explained. When purchasing or visiting this website you are reminded that you automatically agree to the following terms and condition. Any alternative terms and conditions on the part of the customer shall not apply unless we should confirm these in writing. There are no supplementary agreements.

Payment

All sales are final from the moment payment is taken. No goods will be shipped without payment. The final price of the order delivery costs (inclusive of UK VAT where applicable) is always in GBP sterling. Our only method of payment is through Paypal. You will only be able to order products displayed online pending availability.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.kikokostadinov.com (the "Site").

01 Personal Information we collect:
When you visit the Site, we collect in automatic certain info’s about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-gathered information as “Device Information”.

We collect Device Information using the following technologies:

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
"Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

02 How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

03 Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

04 Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

05 Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

06 Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

07 Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

08 Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

09 Confidentiality And Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products and services to you and carry out their jobs. We have physical, electronic, and procedural safeguards to protect personal information about you. We also comply fully with the General Data Protection Regulations (GDPR). In respect of this site, KIKO KOSTADINOV LTD. is the data controller and KIKO KOSTADINOV LTD.'s company registration number is 10221675.

10 Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at .

In the eventuality of dissatisfaction with your purchase, you will be able to return goods upon written confirmation from a member of the KIKO KOSTADINOV LTD. team. You will have 3 days from receipt of goods to be able to email us about returning the order . Please be aware that we cannot secure exchanges as the stock is produced in limited quantities. We therefor suggest to always enquire first, prior to committing to any decision. We won’t be able to accept any return if not emailed first. If sold goods present any kind of fault or they are not delivered, or have been delivered damaged, please forward photos via mail first

In the eventuality of defective merchandise, or order not delivered, or delivered damaged, or items missing from orders containing multiple items, clients must follow as below instructed:

Customers are required to contact us thorough the email shop@kikokostadinov.com. Please make sure to include in the email the unique number of your order, name of the styles in question and reason for the return request. KIKO KOSTADINOV LTD. reserves the right to request photographic support for returns regarding defective merchandise before authorising the return and the eventual charges for the shipment and import fees. Be aware that KIKO KOSTADINOV LTD. has the right to decline unauthorised returns and categorically won’t accept any items that have been worn, washed and have been subject of alterations of their original state at time of delivery. KIKO KOSTADINOV LTD. has the right to fully inspect the returned merchandise in order to establish if an exchange is possible. Costs of delivery for returned goods to be shipped back to the same client issuing the return request will have to be covered by the client.

Once the written request is received, shop@kikokostadinov.com will forward a written confirmation to the client including the return authorisation number. Clients must write this return authorisation number externally on the box.

The returned merchandise must be in the same condition as it was sold and repacked in as close as possible to the way it was received.
Every return must be authorised beforehand and forwarded to our return address fully tracked. If agreed that the product is of defective nature, KIKO KOSTADINOV LTD. will be in charge of covering return shipping costs.

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